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Emergency Protocol

Report Emergency

Critical safety and legacy transfer procedures for verified emergency situations.

Contact Support to Report

The emergency reporting system is designed for critical life safety and legacy transfer events. This is not an "unlock button" - it is a multi-step verification protocol that ensures your loved ones can access essential information only when absolutely necessary and properly verified.

1 When to use this feature

This feature is strictly for critical life safety or legacy transfer events. Please verify the situation before reporting.

Confirmed Passing: The user has passed away, and you need to initiate the legacy transfer process.
Medical Incapacity: The user is in a coma or medically unable to access their devices for an extended period.
DO NOT USE: If the user is simply on vacation, has lost their phone, or forgot their password. This will trigger a security alarm.

2 How the process works

Reporting an emergency is not an "Unlock Button." It is a multi-step verification chain:

  1. Step 1: You Submit a Report

    You identify the user and the nature of the event via the dashboard or secure contact form.

  2. Step 2: System "Ping" (Verification)

    We immediately attempt to contact the User via email, SMS, and app notifications. If the User responds, the emergency report is cancelled.

  3. Step 3: Protocol Acceleration

    If the User does not respond within the expedited timeframe (e.g., 48 hours), we proceed to verify with the remaining Nominees.

  4. Step 4: Access Granted

    Only after consensus is reached does the system release the encryption keys to the Beneficiary.

Important Notice

Misuse of this emergency reporting system may result in account suspension or legal action. This system is monitored and all reports are logged. False emergency reports are taken seriously and may trigger security protocols that temporarily lock access to all associated accounts.

Common Questions

Need Help?

If you're unsure whether to report an emergency or need guidance on the process, our support team is here to help.

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